How can we help you?
Get to the right answer faster. Choose your issue, see what details support needs, and open a prepared message in WhatsApp or email.
Fast paths to the right help
Start with the right support path.
Pick the option that matches what you need. Live help is best for active issues; self-service pages are faster for setup steps and policy questions.
WhatsApp Support
Best for setup, activation, account access and technical troubleshooting while you are at your device.
Open WhatsApp →Email Support
Use email when you want a written record or need to describe billing, account or technical details carefully.
Write an email →Installation Guides
Follow step-by-step setup guidance for Smart TV, Firestick, Android, iOS, MAG and other compatible devices.
View setup guides →Billing & Refund Information
Review the published refund and service terms first, then contact support with your order reference if you still need help.
Review refund policy →Tell us exactly what you need help with.
Selecting a topic pre-fills the support builder and shows the details that are most useful for that type of request.
Build a message support can act on.
Choose a topic, add the key details, then open the prepared message in WhatsApp or email. Nothing is sent until you review and send it yourself.
Support message builder
The more specific the details, the less back-and-forth you may need.
Try these checks before you wait for support.
These steps solve many common playback and access issues. If the problem remains, include what you already tried in your message.
Restart cleanly
Fully close the IPTV app, restart the streaming device, then open the app again. This clears many temporary playback and login problems.
Check the connection
Confirm other apps or websites load normally. If possible, restart your router and test the same content again before contacting support.
Verify access details
Check that the login details are entered exactly as provided and that you still have your credentials before resetting or reinstalling an app.
Capture the exact issue
Note the device, app name, exact error message, when it started, and whether the problem affects everything or only one channel or feature.
Get an answer without waiting.
Use the most relevant EagleCast page first. If it does not solve the problem, return here and send a support request with the details you found.
Installation & device setup
Start here for first-time setup, device-specific instructions and compatible app guidance.
FAQ & channel information
Check common account, device and usage questions, or verify channel information before opening a ticket.
Billing, refunds & account terms
Review the published conditions before sending a billing or refund request so you know what information may be required.
Answers before you send.
These are the details that most often help support resolve a request faster.
View full FAQInclude your device, the app you are using, the exact error message, when the issue started, and whether it affects all content or only a specific channel or feature. Mention any troubleshooting steps you already tried.
Select Account & Activation above and include the email used for the order plus your order or subscription reference if available. Check your spam/junk folder before contacting support.
Fully close and reopen the app, restart the streaming device, confirm your internet connection works in other apps, and restart the router if needed. If the issue remains, tell support whether it affects everything or only certain channels.
Send the exact channel name, country or region, your device/app, and whether other channels are working normally. For a channel request, select Channel Requests in the form.
Select Billing & Payments, include your order reference, and review the Refund Policy and Terms of Service for the published conditions that may apply. Never send full card details.
Yes. Select Apps & Compatibility and include your device model or operating system. The installation guides may also answer common setup questions immediately.
Yes. Use the form to prepare your message, then add the screenshot after WhatsApp or your email app opens. Make sure the image does not reveal passwords, full payment-card details, or other sensitive information.
No. The support builder prepares the text in your browser and opens WhatsApp or your email application with the message prefilled. Review the message before sending it.
Start with the support channel you already use.
WhatsApp is ideal for a quick conversation; email is useful when you want a written record with more detail.